- What you will be doing:
- Coordination with Account sales on matters related to the coordination and service performance of Husbandry port calls entering the area.
- Respond and follow up on customer enquiries.
- Ensure that all appointments are handled without delay and assigned correctly to responsible for service execution
- Ensure advance funding is remitted correctly to local agent’s bank
- Ensure pre-funding are received or the correct level of authority has approved any deviation, prior to performing the Port Call.
- Coordinate port calls and services effectively, including proper monitoring of the vessel and attendance to any change requests in compliance with Ships Agency Standard Operating Procedures
- Monitor and record expenses that arise during vessels’ port call.
- For global port calls, monitor the execution of the port call and work closely with Operations to ensure that we meet customers’ expectations
- Ensure Cash-in-Transit (Cash to Master) seamless transaction
- Suggest process improvements based on efficiency, productivity or cost effectiveness gains.
- Register and follow up complaints/non-compliances through improvement processes
- Attend business review meetings with customers as required and interact with the relevant stakeholders
Who you are:
- Experience from the marine industry, preferably ships agency operations
- Ability to work independently and systematically
- Able to meet deadlines through good time management and allocation of priorities
- Ability and aptitude to learn is a must
- Training can be provided to bring the candidate up to speed with the requisite knowledge to perform the job
