Position Overview
The Informed Design Customer Adoption Specialist ensures high-quality product experience is delivered to customers as they learn, adopt, and use Autodesk's Informed Design workflows through virtual, in-person and on-demand content and interactions with the Adoption Team.
As a Customer Adoption Specialist you will help support our customers' ability to adopt industrialized construction technology at all levels of formal Autodesk engagement. You will communicate product value appropriate for each prospect of Autodesk's solution and will lead the early stages of customer adoption activities including lead qualification, discovery and demo sessions and industry event support.
This hybrid position will report into the Sr. Manager of Business Operations.
Responsibilities
- You will connect and engage with Informed Design customers to drive adoption for new technology and workflows virtually and in-person
- Responsible to roll out new Informed Design technology to our customers, to our partner network and internally across Autodesk
- Communicate industrialized construction solutions to customers at different levels, including product demos
- Qualify new leads and opportunities
- Attend, support and partner with cross-functional team members at industry events worldwide
- Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions
Minimum Qualifications
- Expertise in either Manufacturing PDM Autodesk collection or architecture and Autodesk AEC collection
- 5+ years Customer Success/Account Management experience
- Travel domestically and internationally, up to 20%
The Ideal Candidate
- Industry experience in Architecture, Engineering or Construction
- Experience establishing communication and engagement with prospects
- Public speaker to both internal and external audiences
- You have an analytical, solution focused, and practical approach, consideration of goals and concerned parties' priorities to achieve the right outcome for customers
- A problem solver with a desire to do the best for our customers
