COMPANY DESCRIPTION
A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.
A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.
MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.
RESPONSIBILITIES
- Optimizing and maintaining the broker relationships and member experience
- Works in partnership with other key functions to enhance the business operations, improve customer relations, and supporting sales, retention and marketing strategies and activities
- Retention of key accounts
- Management of broker channels
- Building and maintaining customer relationships
- Identifying upsell opportunities
- Manage concerns and complaints from brokers and business partners
- Communicating with other departments to improve company efficiency and profitability
- Analysing client claims data and underwriting performance
- Creating plans with business leaders and operations partners to ensure client retention, business profitability and generating additional revenue
- Monitor business competitors and report feedback and strategic partnership priorities back to management
Tertiary qualification and/or professional insurance qualifications
OTHER INFORMATION- At least 5 years experience in Operations of Health Insurance, with particular emphasis on Medical & Group Employee Benefits programs
- Health Insurance Sales & Operations
- Business analysis
- Conceptual capability
- Marketing
- Relationship building / Industry Movements
- Portfolio Management
- Singapore Health Insurance market and Regulations
