Job Summary
This role could be based in Singapore or Hong Kong. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you only select a country where the role is based.
Co-own and deliver an exceptional end-to-end client journey for CCPL clients. Align client journey objectives, establish key performance metrics, and drive efficiency improvements so that we achieve the optimal cost to serve. To work with group unsecured business team to enable new product delivery and work with product and schemes on new initiatives.
Key Responsibilities
Strategy
· Use of data analysis and leverage on best-in-class market capabilities (e.g. predictive modelling, AI, digitisation, and other emerging technologies to deliver a best-in-class transacting and servicing experience
· Drive ideation around innovations and enhancements to digitisation and emerging technologies that give real time decisive client outcomes
Business
· Continuously improve productivity and efficiency of SnT operations and drive standardisation agenda for the business, maintaining rigorous cost and investment discipline across the business.
· Support COO, Client Servicing & Transacting in cost management and delivery of efficiencies across CPBB SnT Operations.
· Work across geographies, functions and teams to drive efficiencies across CPB SnT Operations by partnering with counterparts in Group, Regions and Countries in Business, Technology and Operations.
· Establish key performance metrics for CPBB SnT Operations with respect to lending products – in terms of cost and STP rates
· The role requires strong project management and stakeholder management across Group, Country, Technology, frontline team to ensure alignment across organisation on target state architecture and to deliver the end-state vision. This includes prioritising initiatives and decisions related to the scope across different markets, product requirements while maintaining strict oversight over investment funding within the journey.
· Work with Country SnT heads in creating efficiency ideas to get Investments funding
Processes
· Responsible and accountable for designing the end-state vision of the servicing and transacting client journey for CCPL clients Embed digitisation principles in redesigning processes for straight-through-processing whenever possible
People & Talent
· Champion and act as a role model of the Group’s values and culture in the group.
· Ensure continuous learning & development to suitably skilled and qualified to manage future technology changes.
· Lead by example and influence.
Risk Management
· Design and deliver group standards/ process instructions related for all lending products
· Design in collaboration with business and second line of defence early warning frameworks so that the standards and processes are designed in such a manner that they stand the test of eco system changes.
Governance
· Actively engage and contribute to enhancing the culture of self-identification of risks and use the governance framework to identify and remediate gaps.
· Work closely with FRM team , Onboarding team and Collections to ensure that in the servicing and transacting lifecycle events are reviewed from an end to end point of view from the lens of delivery of delivery of right client outcomes.
Key stakeholders
· WRB Operations MT
· WRB COO and Country Heads;
· Regional and Country COOs
Other Responsibilities
· Embed Here for good and Group’s brand and values in Singapore/ COO/ Servicing and Transacting teams]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Our Ideal Candidate
· 15+ years’ experience in Retail Banking
· Use of data analysis and leverage on best-in-class market capabilities
· Continuously improve productivity and efficiency of SnT operations and drive standardisation agenda for the business, maintaining rigorous cost and investment discipline across the business
· Strong project management
· Strong stakeholder management
· Responsible and accountable for designing the end-state vision of the servicing and transacting client journey for Lending clients
· Lead by example and influence
· Risk Management practices in Lending products & processes
Role Specific Technical competencies
· Card product knowledge
· Loans product knowledge
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
