Job Description
- Perform troubleshooting for End user computing needs remotely
- Handle incident tickets, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and close all tickets once complete.
- Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals.
- Required to perform basic administrative support, asset management and routine IT housekeeping services.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Support change management and service request management from testing environment, UAT to live implementation of systems.
Job Requirements:
- Strong communication skills.
- ITE/ Diploma in IT/ Engineering or any related field.
- Minimum 1 year relevant experience in providing desktop / helpdesk support.
- Familiar with ticketing systems - ServiceNow, Remedy, Remote Hands.
- Proficient in Microsoft Windows 8 onwards / Microsoft Office.
Please send your detailed resume in MS Word format to : [email protected].
Stating your notice period / earliest available commencement date, Current & expected salaries.
Applicants with more relevant years of hands on experience will be considered for senior roles.
