Dive into an exciting opportunity! Join our swim school as a Programme Coordinator & Client Experience Ambassador!
Are you passionate about providing exceptional service while making a splash in the world of swimming? Do you have knack for communication and a friendly demeanor that leaves customers feeling delighted? If so, we have the perfect opportunity for you to shine as a Programme Coordinator & Client Experience Ambassador at aquaDucks!
The role
As a Programme Coordinator & Client Experience Officer, you will be the friendly face and voice of our swim school, ensuring that every interaction with our clients is positive and memorable. Your responsibilities include:
· Greeting clients and the families warmly and assisting them with inquiries, registrations and scheduling.
· Providing information about our swim programmes, facilities and policies with enthusiasm and clarity.
· Handling phone, email and in-person inquiries promptly and professionally.
· Managing client accounts, payments and records accurately.
· Resolving client concerns and ensuring their overall satisfaction with our school’s services.
· Collaborating with swim coaches and other team members to coordinate class schedules and maintain a smooth operation.
What we’re looking for
· Excellent communication skills with a friendly and professional demeanor.
· Strong customer service orientation and the ability to handle inquiries and concerns effectively.
· Organizational skills with attention to detail and accuracy in data entry and record-keeping.
· Ability to multitask in a fast-paced environment and adapt to changing priorities.
· Passion for swimming and genuine desire to promote water safety and enjoyment.
· Ability to work independently and as part of a team
· Previous customer service experience is preferred but no required.
