Job Description
Lead the restaurant guest relations program under the guidance of the Guest Experience Manager
Job Details
- Provide superior guest service
- Lead the guest relations department
- Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
- Maintain a prominent visible presence daily.
- Respond appropriately to complaints, escalating as necessary.
Qualifications
- Mastery of simple, direct and warm greeting protocol.
- Knowledge of standard procedure with regards to high level high volume restaurant service.
- Experience in managing reservation chain of command.
- Comfort with equipment standard functions, including booking platform, POS and all guest management software and databases.
- Self starter with ability to manage deadlines of self and others.
Keys to success
- Time management.
- Constant feedback and reporting of issues as they arise.
- Willingness to carry out any other duties as required by the operation.
- Enable a positive work environment among team.
- Positive personal presence at all times.
