Service Monitoring and Control:
- Regularly monitor services team to ensure optimal performance.
- Track and report on service performance indicators.
- Set up and respond to alerts, addressing potential service issues promptly.
User Support:
- Supervise service desk operations, ensuring effective handling of user requests.
- Follow up with the engineers on the service calls and project status. Provide the status update to end user.
Documentation and Reporting:
- Maintain detailed documentation of service operations, procedures, and configurations.
- Generate regular reports on service performance, incidents, and other key metrics.
Additional Responsibilities:
- Arrange scheduling for engineers, working closely with the end users and engineers.
- Prepare payment advice for suppliers and submit to finance.
- Prepare purchase orders (PO) for factories and suppliers.
- Follow up on stock status to ensure availability and timely delivery.
- Submit service reports to finance for billing purposes.
Qualifications:
- Bachelor’s degree in Mechanical and Engineering, Computer Science, Business Administration, or a related field.
- Proven experience in service operations, administration, or a similar role.
- Strong understanding of service management principles and best practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with scheduling, purchase order management, and financial reporting is a plus.
