Our client, one of Asia-Pacific’s leading organizations is looking for:
Data Analyst
Enhance Generative AI Accuracy:
- Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.
- Evaluate and analyse AI-generated responses to identify areas of improvement and optimize accuracy.
Response Analysis and Evaluation:
- Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.
- Collaborate with the AI Development team to implement necessary adjustments to improve response quality.
Safety Scenario Establishment:
- Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.
Data Set Maintenance:
- Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.
- Regularly update and refine data sets to reflect evolving language trends and user preferences.
Knowledge Base Updates:
- Perform daily updates to the knowledge base, integrating the latest product information, industry updates, and relevant content.
- Ensure accuracy and relevance of information provided by collaborating with product owners and subject matter experts
Demand Analysis:
- Engage in call listening activities to identify emerging demand topics and customer preferences.
- Provide insights and recommendations to the AI Project Manager for enhancing AI-generated responses in response to these demands.
Collaboration with Product Owners:
- Establish effective communication channels with product owners to continuously enhance the knowledge base and refine AI responses.
- Actively gather feedback and insights from product owners to improve the accuracy and relevance of AI interactions.
Product Knowledge & Call Handling Trained
- To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.
- Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre’s service levels.
These are the experience and skillsets that we are generally looking for:
- Meticulous and show great attention to detail. (Important)
- Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)
- Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)
- Proficient in MS Office (Word, Excel, Project and PowerPoint)
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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Data Analyst
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Only shortlisted candidates will be notified.
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EA License Number: 10C3636
EA Personnel Name: Komal Kotwani
EA Personnel Registration Number: R22120632
