Location: Changi or Jurong (Shuttle bus service provided)
Contract: 12 Months contract
Shift schedule will be given to you 1 month in advanced but might subject to changes based on business need
Working days: 4 Weekday 1 weekend
Working hours:
AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9 to 6
PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM
Responsibilities:
1) Attend to walk-in customers
2) Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
3) Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction
4) Prospect and introduce customers to the Bank’s products and services
5) Educate and migrate customers towards our digital platform
6) Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
7) Ability to understand issues and appropriately escalate to Management in a timely fashion
8) Ensure compliance with all regulatory requirements
9) Contributes to self and team effort by accomplishing related results
Requirements:
-Customer Oriented
-Able to cope with large crowd
-Individuals with customer service experience
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)
