Donor Management Executive

Step into an extraordinary career with The Bone Marrow Donor Programme (BMDP). As part of our team, you'll be empowered in your role and growth, channel your passion, and collaborate with both internal and external stakeholders to make life-saving bone marrow donations a reality. At BMDP, we're more than colleagues – we're a dedicated and supportive team, fostering hope and second chances. Be a driving force in transforming lives, where your career becomes a meaningful journey of impact and compassion.

• To coordinate stem cell donations from unrelated donors and ensure donor safety in the entire donation process.

Responsibilities:

• Manage the coordination of pre-testing for bone marrow and peripheral blood stem cell donations, including but not limited to, scheduling blood tests, packing blood kits and liaising with international stem cell registries
• Educate, counsel and consent donors on the bone marrow or peripheral blood stem cell donation process
• Collaborate with Search and Transplantation Team, international stem cell registries, collection centres, local laboratories, courier and government ministries to facilitate the donor stem cell collection and transport.
• Maintain proper documentation and records of the donor stem cell collection process.
• Update and ensure compliance to all policies, procedures and standards requirement set by BMDP and regulatory bodies such as the World Marrow Donor Association (WMDA) and PDPC.
• Assist ad hoc activities including quality assurance and service improvement projects and any other duties as requested by the Head of Donor Management.
• Demonstrate BMDP’s Core Values and Core Competencies.

Job Competencies

• Manages Complexity -Making sense of complex, high quality, and sometimes contradictory information to effectively solve problems
• Communicate with Impact - Convey clear messages to colleagues and stakeholders with a clear understanding of audience needs and the objectives of the presentation.
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
• Build Relationships - Establishing open and trusting relationships, treating all individuals fairly and with respect. Anticipate and respond to the needs of colleagues and other stakeholders.

Qualifications

1. Diploma or Degree in Biological Sciences/Life Sciences/Social Science
2. For Diploma holders, at least 2 years’ experience
3. For Degree holders, fresh graduates may apply
4. Experience in hospital / healthcare / social service related setting preferred
5. Analytical and Problem Solving Skills
6. Written and Oral Communication Skills
7. People Skills - Ability to effectively communicate, understand, empathise
8. Client Relations Management
9. Knowledge of Human Leukocyte Antigen (HLA) preferred but not necessary
10. Proficient in Microsoft Office