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Responsibilities:
- Responsible for the KPI indicators of the area in charge, have a strong execution;
- Responsible for the handling of customer opinions such as escalation complaints;
- Communication and coordination of problems between stations, customers;
- Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.
Requirements:
- Minimum diploma, preferably in Logistics / supply chain management;
- Minimum 1 years experience in related fields; customer service experience is preferred;
- Strong command in written & spoken English & Chinese to handle queries and complaints from English & Chinese speaking customers.
