The Centre Manager is responsible for managing centre operations, and provides leadership in strategic and operational planning. He/She leads the development of centre initiatives, and improvements for effective delivery of centre programmes and services. He/She also drives the development of procedures, standards, and risk management frameworks to ensure quality teaching, curriculum development well-being. He/She also oversees staff professional development and manpower requirements for the centre.
Job Description
Maintaining cleanliness and hygiene
Ensuring that the hawker centre is clean and hygienic is a crucial part of the job. This involves monitoring the cleanliness of the food stalls and common areas, as well as ensuring that vendors follow proper food handling and preparation procedures.
Managing vendor relationships
Centre manager must build strong relationships with the vendors who operate within the centre. This involves addressing any issues or concerns that vendors may have, such as disputes over stall locations or maintenance issues.
Monitoring food quality
It is important to maintain high food quality standards to ensure customer satisfaction and safety. Centre manager must ensure that all vendors are following proper food safety and handling procedures and that the food served is of high quality.
Handling customer complaints
Must have good communication and customer service skills to address any complaints or concerns raised by customers.
Managing finances
Managing the hawker centre’s finances is another key responsibility. This may involve handling payments and fees, monitoring the centre’s expenses and revenue (if any).
Ensuring compliance with regulations
Ensure that the centre complies with all relevant regulations, such as health and safety regulations and local by laws.
In addition to the above responsibilities, a centre manager is responsible for preparation of reports, conducting market research and analysis to identify trends and opportunities for improvement, and assisting with the planning and execution of events and promotions to attract more customers to the centre.
Requirements :
- Proficient in Microsoft / Computing skills or email
- At least 2 year of relevant experience in Hawker Centre will be advantage
- Training will be provided
- Proficient in English and Mandarin ( to liaise with Chinese speaking associates)
- Candidate who can start immediately or on short notice would be preferred
- Must work on public holiday and weekend
