The Mission Control Manager will be responsible for ensuring operational efficiency and service delivery to all Front Office areas.
Main Responsibilities
- Provide quality service to the guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Ensuring guests requests are being followed up promptly and efficiently throughout their stay and following up with traces.
- Perform check-in, check-out and room change procedures, and ensure all data are entered completely into the Hotel systems.
- Maintain cashier float and ensure accurate daily report of all monies received.
- Perform audit balances and prepare all work for audit in an orderly fashion.
- Conduct shift briefings to communicate hotel activities and operational requirements.
- Assist in providing information pertaining to places of interests and important tourist information.
- Solicit and communicate guest feedback for continuous improvement.
- Extend professionalism and courtesy to fellow crew members and customers at all times.
- Administrative duties include, but are not limited to; end of shift reports, and daily operational logs.
- Assist in Reservation duties when required.
- Perform tasks as assigned by the Senior Manager- Mission Control, or Hotel Manager.
What is this person like?
- Pro-active with a ‘can do’ positive attitude.
- Likes to be busy, always looking for the next task or goal to achieve.
- Great attention to detail in everything that they do.
- Sociable and confident with each other and our guests.
- Friendly, warm and welcoming always.
- Professional in their outlook, taking pride in their appearance, performance and reputation.
- Takes responsibility for their actions and those of the wider team.
- Likes to own problems and find solutions for the benefit of the guests and team alike.
Knowledge, experience, skills required
- Minimum of two years of hotel front office operations experience in a managerial position.
- Computer literate and open to new technology.
- Able to do shift work; work on weekends, eve/public holidays as and when assigned.
