For this role:
The candidate will lead and work cross functional teams to align the business needs, and to collaborate with internal and external stakeholders on daily e-commerce logistics & fulfillment operations, delivering the best fulfillment experiences to customers. The ideal candidate should have a strong background in e-commerce logistics and warehouse operations, 3PL performance management, problem solving and project management.
Job Responsibilities
Logistics & Fulfillment Operations
· Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations handling
· Oversee 3PL WHs on daily operational performances ensure the activities being completed on-time on target,
· Work cross functional teams aligning the business needs for operational planning with cost effectiveness,
· Monitor platform wise order creation, administration and shipping status,
ensuring all orders are fulfilled according to the time frame,
· In charge fulfillment related troubleshooting to ensure the operations running smoothly,
· Manage logistics operations for cross border transportation, local delivery, and customs clearances,
· Manage overall inventory related activities (stock-take, stock adjustments,
disposal, etc.) for inventory accuracy,
· Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures,
· Keep track of KPI performance and identify KPI deviations for corrective actions,
· Responsible for overall performance evaluations for platform enabler partner programs
Operational Excellence & Project Management
· Lead weekly operational reporting for local & regional business reviews,
· Assist monthly business review with all 3PL service providers,
· Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality,
· Ensure all associated cost items
