Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.
Responsibilities:
- Responsible for implementation of policies and procedures.
- Ensure employees follow policies and procedures for guest relations.
- Responsible for staff work schedule.
- Monitor attendance records and review staff performance.
- Contribute to overall operational efficiency by performing relevant duties as assigned.
- Practice supervision skills effectively to encourage and motivate staff.
- Follow-up group wash-down daily.
- Supervise the confirmation of Hotel Reservations via e-mail/fax within 24 hours of receipt.
- To check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily.
- To supervise and ensure accurately on filing of all correspondence daily according to date/month/year.
- Supervising of Group Reservations.
- Co-ordinate all reservations input.
- Establish good public relations with all guests.
- Ensure staff follow-up closely on prepayment for travel agents without credit facilities.
- Ensure all daily tasks are carried out diligently by the team.
- Supervise provisions for commission.
- Provide guests with the most accurate and up to date information at all times.
- Monitor Reservations staff constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
- To provide current update on reservation trends and forecasts for current and future dates.
- Full knowledge of detailed procedures in handling room booking.
- Thorough knowledge of the PMS & its operation and usage.
- To report regularly on happenings of the section in the morning Sales briefing.
- Attends regular meetings when required.
- Ensure all bookings follow Accor tracking, segmentation with details and accuracy.
- Supervise all advance deposit and co-ordinate with the Accounts Department as per policies and procedures.
- Ensure guest history accounts are kept current.
- To monitor and ensure all eligible bookings are entered using ResaWeb.
- To coordinate with reservation team members, sales and other departments to manage all issues relating to reservations.
- To monitor and coordinate with sales department on close-out for agent freesale and allotment.
- Maintain cordial relations with travel agent and corporate clients.
- Maintaining in-house reservations systems.
- Monitor wait-list and determine priority of guests to be contacted for room availability.
Key Job Requirements
- Diploma in Tourism / Hospitality Management
- Minimum of 2year(s) of experience in a similar capacity with proven track records
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.
You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.
Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.
