Responsibilities:
Essential responsibilities include but are not limited to:
- Report to Customer Support Manager and support Business Development Directors on account related issues
- Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
- Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
- Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
- Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
- Administer and execute shipping, invoicing and other related logistic coordination
- Document and maintain data integrity of sales records, customer records, etc in ERP
- Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
- Participate in marketing events planning and execution
- Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc
- Support 24/7 AOG hotline on a rotation basis
- Occasional traveling required
Requirements:
- Degree or Diploma in any discipline
- Minimum two years related customer support experience (within aviation industry preferred) or experience as a client service representative
- Good written, interpersonal and communication skills
- Ability to multi-task, prioritize and manage time effectively
- Good team player
- Proficient with MS Office, with SAP experience as a plus
- Fresh graduate may be considered
