Job Description & Requirements
- Responsible for the installation and daily support operations of client platforms to meet agreed business needs & service levels.
- Provide IT support to business users in a timely manner
- Perform & attend to service request related to client platforms.
- Perform System & Network troubleshooting
- Respond promptly to incident, investigate & provide quality resolution of incidents escalated.
- Provide timely status updates to relevant parties.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/deployment/upgrade project.
- Maintain and update documentation of procedures and configurations
Requirements:
- Nitec/Higher Nitec / Diploma in an IT-related discipline or Relevant qualification in Information Technology or related fields
- At least 2 years of experience in a support role
- Excellent technical support skills with good knowledge of hardware and software
- Knowledge & experience on Network Infrastructure
- Knowledge & experience on Microsoft Windows & Office suite
- Knowledge & experience on Windows Server, Active Directory and Group Policies
- Experienced in network/system installation, setup, configuration, migration and related end user issues
- Ability to troubleshoot and resolve all IT problems with minimum supervision.
- Ability to provide Helpdesk level support on phone, email and on-site
- Ability to work well with people
- Positive working attitude, self-motivated & proactive
- Independent, able to work with minimum supervision
- Ethical minded, professional & responsible
- Strong customer-oriented mindset
- Good communication in both English & Mandarin
Able to start work immediately or within short notice
Regret that only Singaporean or Singapore Permanent Resident will be shortlisted
