Position Summary:
To provide IT support to clients and help them resolve any software plus hardware problems, as part of Edgeworks Solution's customer service.
Essential Duties and Responsibilities:
- Understand and configure software and equipment to meet customers' requirements
- Maintain a log of any software or hardware problems detected
- Support customers in the use of equipment by providing any necessary training and advice
- Arrange for external technical where problems cannot be resolved off-site
- Manage and monitor a log of customers' change requests
- Assist Support Lead/Senior Operations Manager on any other tasks as instructed
Requirements:
- Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position
- Candidate must possess a high proficiency in SQL Server Management Studio
- Candidate must be able to support on weekends and PHs, on rotational basis
- Proven Customer Support experience, with strong interpersonal skills and active listening
- Preferably Junior Executive specialized in IT/Computer - Software or equivalent.
We regret to inform that only shortlisted candidates will be contacted.
About Us:
Edgeworks Solutions is founded in Singapore by a technology enthusiast whose passion is to create cutting edge competitive advantages for businesses through cutting edge technologies.
As of 2019, we have more than 4,000 outlets using our system in countries like Singapore, China, Indonesia, Malaysia, Australia, Brunei, Korea, Vietnam and Myanmar.
We have a large customer base, ranging from multi national companies like Philips, Mayer, DHL, LG, as well as newly setup businesses. In essence, we are a technology company who build our own products and take pride in it.
