Job Description & Requirements
To consolidate productivity and service information, analyze and recommend service recovery/improvement
plans to meet service standards.
Operations Specialist must plan and control operations activities and resources to enhance
operations performance by carrying out the following:
Arrange for vendors to conduct regular equipment maintenance and property maintenance
Arrange for ULD booking
Audit timecards, overtime, and operational reports
Provide recommendations on corrective actions
Compile and review district reports and other reports (e.g. WDL, RDL, CSPR, etc.), FOP
performance, and route productivity
Analyze service performance reports for trends
Conduct regular review of service policies and procedures
Propose new processes and procedures based on research and trends
Conduct evaluation of action plans, job aids, and/or new processes
Drive or lead quality assurance activities/exercises/projects
Conduct briefing to QAT members on tools and methods
Maintain ISO-related documentation
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