Your Career
Palo Alto Networks is looking for an experienced Sr. Focused Services Manager. You will be responsible for leading our Managers and their respective Support Account Managers in a region, segment or country by ensuring they have the support and tools to perform their job tasks at a high level as well as helping each member to grow within their roles. You will drive issue escalation point for your region/country/theater, lead the communication channel into the business, manage business change and process improvements and mentor your respective teams for success and growth
Your Impact
Interview, hire, train and mentor a team of Support Account Managers
Manage projects and teams to promote productivity and effectiveness
Drive decisions and results that will affect costs and may impact the short-term goals of the organization
Receive assignments in the form of objectives and determines how to use resources to meet project schedules and goals
Provide guidance to others managers and fellow peers within the latitude of established policies to complete assignments
Maintain a solid sense of cohesiveness within your team, focusing on employee morale and employee development initiatives for internal retention
Drive Support metrics and KPIs to manage Support Account Manager managers and teams effectively
Set team goals in-line with overall organizational goals- also, set specific goals for direct reports and provide regular feedback on performance
Provide leadership, mentorship, and support for technical account related issues
Lead effective advice and counsel on strategic communications issues and exercise effective discernment
Drive process improvement for efficiency, organization, and customer satisfaction purposes
Drive close collaboration with various internal partners (including engineering, account management, product management, IT, and manufacturing) to resolve issues and grow the business
Drive close collaboration with Sales and Post-sales account teams on scoping and pricing FS contracts as well as introducing the offering to customers
