KEY RESPONSIBILITIES
- Maintain customer satisfaction through face-to-face interactions, phone calls and emails
- Effectively manage a large volume of incoming calls and emails
- Effectively resolve customers’ problems through strong and clear interpersonal dialogue
- Skilfully and calmly manage difficult and angry customers
- Liaise with third-party service contractors for appointment scheduling and spare parts
- Data entry for customer information, feedback, complaints and warranty cards
- Provide after-sales support to sales personnel
SKILLS & QUALIFICATIONS
- Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
- Proficient in spoken and written English
- Strong people-handling skills and a keen listener
- Pleasant and strong personality, able to withstand difficult customers
- Ability to multi-task and manage time effectively
- Able to adapt/respond to different types of customers
- A team player with a positive service mindset
- Proficient in MS Office applications
- Knowledge in spare part management will be an advantage
