GUEST RELATIONS OFFICER

Job Purpose

The Guest relations officer is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team

Principal Accountabilities

1. Greets guests, escorts them to tables, and provides menus
2. Manage waiting list as per brand guidelines
3. Offer appropriate seating arrangements
4. Receive and record customers dining reservations
5. Ensure all orders are filled in a timely and accurate manner
6. Maintain clean and organized tables and work area
7. Observe proper grooming and personal hygiene at all times
8. Assist waiters and head waiters when needed
9. Manage event related work including setting up tables of the restaurant
10. Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
11. Handles guest problems and complaints
12. Attend all regular departmental briefings and contribute to an open communication within the assigned team
13. Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

1. Interacts with customers and shows willingness to serve them with a pleasant attitude
2. Communicate professionally with the supervisor in charge

Knowledge, Skills, and Experience

1. Minimum 1-2 years of experience in similar position in hospitality industry, preferred but not limited to
2. Good in English
3. Good communications and interpersonal skills
4. Basic computer skills (Recommended to have previous experience in restaurant software)
5. Customer oriented with a positive attitude and smiling face
6. Friendly and approachable
7. Cooperative and self-giving team player
8. Ability and willingness to perform under stress
9. Positive and high energy level
10. A willingness to go the extra mile in ensuring guests' needs are met
11. A huge passion for customer service and hospitality

Physical Requirements of the job

The job of the Hostess/Host may require:

1. Covering different shifts and working during public holidays
2. Stressful conditions
3. Standing for long hours