Operations Manager
Duties and responsibilities ( In a CLINIC Set-Up)
- Responsible of daily clinic operations to ensure compliance with organizational policies and procedures.
- Oversee clinic staff, capacity planning, infrastructure management and patient-handling to ensure that the clinic(s) is/are run optimally and meet expected service standards.
- Prepare documents and reports for management reviews.
- Track and report key performance indicators of the clinic operations.
- Contact and liaise with vendors and service providers to ensure operational needs are adequately met.
- Partake in the development of marketing campaigns and ensure clinic operations deploy the campaigns according to plan with the purpose of creating awareness and generating leads for the clinic.
- Monitor sales in terms of work processes and team capability to reach sales volume and margin targets.
- Ensure operating costs are managed effectively with appropriate cost containment measures being executed in timely manner.
- Liaise and build relationships with a range of stakeholders, e.g. patients, suppliers as well as colleagues.
- Demonstrates technical marketing skills and product knowledge.
Requirements
- Experience in healthcare industry is an advantage
- Diploma/Degree with minimally 7-10 years of relevant working experience in similar capacity.
- Excellent interpersonal and communication skills.
- Excellent customer-service mindset.
- Excellent leadership and organizational skills.
- Able to multi-task and strive in a fast-paced and matrix organizational structure.
- Proficient with MS Office – Word, Excel, PowerPoint
EnviroDynamics Solutions Pte Ltd
Anna Toh
Reg. No: R23118739
EA License No.: 12C6285
Email to : [email protected]
