Job Responsibility
- Lead a HR shared service team to deliver operational support to all organisation institutions, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Oversee the data management, HR payment (non-payroll), and claims administration functions within HR Shared Services.
- Act as the Data Steward for HR systems (Employee Central, Onboarding & Claims) to ensure data accuracy and integrity.
- Serve as the Product Owner for Pfile Digitalization, managing vendors, payments, and Pfile server-related matters.
- Manage the employee lifecycle administration post-onboarding, focusing on contract management services such as probation confirmation, employee transfers, contract term conversions, retirement, and re-employment.
- Drive projects leveraging technology to enhance departmental efficiency.
- Manage, coach, and develop team members to enhance their operational competencies and handle complex issues, aiming to elevate overall service quality.
- Ensure compliance of work processes with HR policies and governmental regulations.
- Design, review, and implement improvements in work processes and system enhancements.
- Actively engage and collaborate with multiple stakeholders
Job Requirement
- Possess Bachelor Degree in any relevant field.
- Minimum of 8 years of HR experience, with at least 5 years in HR Operations and comprehensive knowledge of employee lifecycle administration.
- Demonstrated strong planning, organizing, and decision-making skills to handle complex issues independently.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Proven track record in people management, with the ability to motivate and develop teams effectively.
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Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above.PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.
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Damien Sim Zheng Hao
Registration No: R23115938
EA License No: 12C6253
