Be a part of something BIG!
Make an Impact by:
- Perform analysis on customer profile, service applications and usages to identify suspicious transactions and high-risk calls patterns.
- Analyse data to identify patterns that indicate potential fraudulent activity.
- Contact customers for authentication and highlighting of charges, etc.
- Provide accurate product information to customers during verification.
- Liaise with internal departments on customer's requests and/or disputes.
- Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if required.
- Conduct interviews for fraud investigation purposes.
- Responsible for suspending and resuming services
- Generate letters and Interim Bills.
- Attend to queries from internal staff
- Liaise with external units and roaming partners.
- Perform Basis administrative work and follow up on ad-hoc system extractions
- Prepare Internal Memorandum.
- Prepare PowerPoint slides for presentation on fraud cases.
- Prepare daily / monthly routine statistics/reporting
Skills for Success:
- O Level / Diploma Holder
- At least 1-2 years of working experience
- Proficient in Microsoft Excel (VLOOKUP, formulas) and Word
- Good written and verbal communication skills
- Good team player and be able to work independently.
- Comfortable over the phone and facing customers
- Able to work on weekend and Public Holiday on scheduled roster
- This is a 1 year direct contract position.
Rewards that Go Beyond:
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
