Job Responsibilities
• Be responsible for taking reservations, answering the phone, responding to any guest requests.
• Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
• Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant.
• Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.
• Thank Guests for patronizing the Restaurant as they leave.
• Maintain the Guests profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
• Relay all Guest comments to the Manager and Assistant Manager.
• Carry out any other duties as assigned by the supervisor.
Job Requirements
Education & Certification
• Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage
Experience
• Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality organization
Other Prerequisites
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays
• Possess a well-groomed, clean and professional appearance
• Able to communicate effectively with both English and Mandarin-speaking guests
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
