1. Supervising and directing the activities of employees, including assigning tasks, providing training, and ensuring that staff adhere to company policies and procedures.
2. Ensuring excellent customer service by greeting customers, addressing inquiries, and resolving complaints or issues in a timely and professional manner.
3. Monitoring inventory levels, ordering products, and managing stock rotation to ensure freshness and minimize waste. This includes conducting regular inventory counts and coordinating with suppliers to replenish stock as needed.
4. Managing cash registers, processing transactions, and balancing cash drawers at the end of each shift. This also involves reconciling sales receipts, preparing daily cash reports, and ensuring accuracy in financial transactions.
5. Inspecting products for quality and freshness, ensuring adherence to food safety standards and regulatory requirements. This may involve checking expiration dates, inspecting products for damage or defects, and removing any expired or damaged items from shelves.
6. Maintaining cleanliness and sanitation standards in the shop, including food preparation areas, serving areas, and customer seating areas. This includes implementing cleaning schedules, sanitizing equipment, and following health and safety protocols.
