Working Days/Hours (depend on assignment):
5-day work week shift work, required to work on weekends
8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives
Contract duration: 2 years
Responsibilities:
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Point to point enquiries from customer
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements:
- Have previous experience in Call Centre is highly preferred or Customer Service experience
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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