Job Description & Requirements
Job Description & Requirements
- Min 5 years experience in Microsoft Windows 10 and Microsoft Office 365
- GOOD IN ITIL PROCESS
- GOOD IN INCIDENT MANAGEMENT
- Clear Spoken & Written English.
- possess at least one (1) of the following certifications or their equivalent:
- Microsoft 365 Certified: Modern Desktop Administrator AssociatePerform troubleshooting for client platform related problems
- Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
- investigate & provide temporary &/or permanent resolution of incidents escalated
- Liaise with support vendors for maintenance, support or issues resolution
- Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.
