Job Description:
- Manage and support on hardware and software components pertaining to a Network infrastructure, including operating systems, routers, switches, firewall, wireless, SDN as well as office IT related matter etc.
- Standby work might be required (24/7), Maintenance ad-hoc related tasks
Job Requirements:
General
- 3-5 years of network infrastructure experience
- Self-motivated with strong sense of responsibility and urgency
- Diligent in documentation, reporting and tasks tracking ability
- Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure
- Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment
IT Knowledge
- Good knowledge, troubleshoot and hands on experience in WAN and LAN technologies (SD-WAN, MPLS, VOIP, WAN Optimizer)
- Routers and routing protocols
- Layer 2 and 3 LAN switches
- General and Next-Gen firewalls
- On-prem / Cloud based wireless controller and access points
- Cisco Unified communication & IP telephony technology (a plus point)
- Cloud - Azure and AWS networking
- Network security solution such as firewall, CPE based IPSec VPN solution, token based authentication solution, IDS, data encryption and PIN verification
Administrative Support
- Routing protocols
- LAN switching Bridge ID, STP, LACP, Vlan and Vlan routing
- Wireless access and authentication
- Firewall rules and policies
- Configuration backup and documentation
- Monitoring and analysis
Technical Support
- Call response and support within service level agreement
- Incident / problem troubleshooting, fault clarification and isolation
- Provide workaround and/or resolution
- Communication and reporting
- Vulnerability / security update and firmware patch
- Firmware upgrade
