Job description:
The engineer will be responsible to manage and support the day-to-day operation incidents and tasks.
Role Responsibilities
- Resolve escalated support issues from Level 1 Helpdesk.
- Diagnose and repair problems on clients' desktops and laptops via phone, email, and remote tools or in person at the user’s location.
- Troubleshoot issues, including password resets, printer setup, troubleshooting account-specific client applications, and basic diagnosis of desktop/laptop software problems.
- Update status on assigned tickets and close completed cases.
- Provision IT equipment for new joiners.
- Conduct equipment checks, including AV equipment, to ensure functionality.
- Update documentation and processes to ensure they are up-to-date.
- Provide support for VIP users.
- Assist the Team Lead in any assigned tasks.
Qualifications Requirements
- Minimum Diploma in IT
- Min 1 year of desktop support experience
- Excellent communication skills
- The ability to work in a team environment and commit to a flexible work schedule
Preferences
- Exposure to troubleshooting and deploying Windows 7 / Win 10, Exchange and basic network troubleshooting
- Previous experience troubleshooting desktop, printer and notebook issues
- Very strong user and support of MSOffice
- Experience in supporting VIP users will be an advantage
- Support mobile devices
- ITIL Certification
- Able to start in July/early August
