YOUR ROLE
Develop, implement & maintain the process required to efficiently respond to complex, multi-regional, multi-modal customer Requests for Quote (RFQ). Liaise with Project Logistics team members worldwide and provide an efficient conduit to facilitate product strategy to affect our commercial and technical offers to clients through the development of logical solution design and pricing processes. Strong focus on complex bid opportunities.
Close cooperation with Project Logistics stakeholders, products and country management with success rate performance as well as volume performance KPIs. Manage continuous improvement of success rates, internal sales success and KPI's metrics. Continuous improvement of the current and future structure through constant analysis of reason for losses of opportunities.
WHAT ARE YOU GOING TO DO?
- Manages the local pricing teams day to day workload to ensure proper resource allocation to meet customer deadlines and increase win rate.
- Coordinates complex, regional and local pricing teams required to respond timely and effectively to complex, high revenue potential bids.
- Develops new sophisticated pricing tools, processes and systems to enhance the bidding process and increase our hit rate based on pricing logic
- Liaise with local and global stakeholders in order to develop unique technical responses to complex tenders with full ownership of the final submission to client
- Undertake negotiations with the Global CEVA network to design, develop and implement bilateral agreements that effectively locks a country into delivering set price structures, performance results and service standards.
- Monitor bilateral agreement validities against all services offered such as air, sea and value added solutions.
- Effectively negotiate and drive rate reductions with origins to ensure that the local sales team is armed with effective selling rates to win and keep profitable business.
- Undertake regular meetings with our suppliers to ensure that local relationships are maintained and developed to drive stronger price returns.
- Must be able to undertake staff training indicatives through identifying staff weaknesses and services weaknesses to improve personal attributes, whilst increasing the company’s performance levels.
- To manage our Webcargo portal and ensure that all quotes are logged correctly. Review the performance of each staff member on a monthly basis and present to management a performance report which includes full identification of workload by employee; number of quotations generated, won, lost etc.
- Must be able to provide guidance to the staff on their results in order for them to see weaknesses, strengths and ways on improving efficiency of their working day.
- Uphold CEVA’s existing QHSE standards and assist in driving and further developing the QHSE culture within our Project Logistics division
- Must be able to manage and develop excel spreadsheets and graphs to reflect KPI output for customers and staff alike.
- Must represent the Pricing Department in Management meetings to effectively communicate areas of service level performances that need attention and design and develop solutions that will increase company productivity.
- Must be able to drive motivational techniques, ideas and staff enhancements to ensure that a true team environment is being developed and maintained.
- Work with the Customer Service Manager to ensure that quotations are flowing smoothly and that both sides of the business have the correct backup in place for smooth transactions and billing follow up.
- Escalation of issues to management at both origin and local level to ensure that a customer is giving the attention required to meet timeline expectations.
- Manage all RFQ’s that are received from start to finish, including price points, RFQ completion and follow up on success or decline of the submitted RFQ.
- Regularly gain pricing options against CEVA’s product listing including air, sea and road freight price points, whilst always looking at developing new consolidated products with the Product Managers.
- Maintain a KPI of 24 hour maximum turnaround in offering finished quotations to both local staff and the Global Network when requested.
WHAT ARE WE LOOKING FOR?
Education & Qualifications
- Bachelor Degree
Experience
- Minimum 5 years’ experience in Customer Service Supervising, Bid Management or Pricing within freight forwarding. Oil & Gas / EPC experience is essential.
Specialist Knowledge & Skills
- Diplomatic skills to be used in front of the customers.
- Analytic and negotiation skills.
- Customer oriented & team player.
- Able to work under the pressure where needed.
- Able to travel abroad if required.
- Good time management techniques.
- Computer Literacy (MS Office).
- Excellent written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
- Ability to read, analyze and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
- Effectively present information and respond to questions from groups of customers and employees.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
