What your day-to-day will look like:
User/Stakeholder Management
- Provide superior customer service to meet user’s expectations
Procurement & Vendor Management
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
- Assist in the procurement of vendors and services as required
Finance Management
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- Ensure prompt and accurate management of purchase orders
Health & Safety Management
- Conduct regular audits to ensure safety procedures on site are in place and working
Assist in carrying out safety procedures when needed
Site Operations Management
- Assist in the implementation of Industry Best Practice operations
- Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
- Seek ways to constantly reduce costs and improve operational standards
- Maintain premises in neat and good working condition at all times
- Maintain duplicate office keys in good order
- Assist with receptionist coverage from time to time
- Provide FM support for meeting room bookings where required
- Coordinate with pantry staff to ensure that pantry and vending machine items are always in stock
Risk Management
- Assist in the implementation and management of property risk management program
- Support the implementation and monitoring of disaster recovering and business continuity plans
- Follow established escalation procedures and incident reporting procedures
Desired or preferred experience and technical skills:
Firm First Mindset
- Able to cooperate and work well with others to meet targets
- Support the team effectively as and when needed
- 'Proven ability to commit to flawless execution while complying with firm’s procedures and standards
User Focus & Relationship Management
- Able to interact with employees across all levels & vendors with ease
- Ability to manage conflict and conflicting priorities
- Demonstrates ability to work with vendors to deliver efficient services
- Demonstrates proactive & professional approach to customer service
- Has a customer-oriented attitude
Project Management & Organizational Skills
- Proven ability to manage multiple and complex operational matters on a daily basis
- Demonstrates ability to prioritize and manage the completion of projects in an efficient
- Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
- Ability to effectively deal with stressful situations
- Able to work independently
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
- Exhibits honesty & trustworthiness
Required Skills and Experience
- Prior experience in facilities, property management or related field preferred
- Knowledge of local occupational health and safety requirements, critical facilities, vendor management for specialized services and AutoCAD skills is advantageous
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
