ROLE AND RESPONSIBILITIES
OVERALL ROLE
The Engineering Manager will (lead a team to) manage the day-to-day client activities for the assigned property/facility, and be the on-site key point of contact for key stakeholders and/or client. The role will as assume responsibility of engineering team leadership, managing site budgets, sourcing-procurement-payments, engineering systems maintenance and operations & delivering all Key & Critical Performance Indicators, managing audits & compliances, manage FM related projects onsite etc.
MAJOR RESPONSIBILITIES
- People ManagementDemonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
Manage and coach team
Develop and sustain a high-quality well motivated team
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members
- Client/Stakeholder ManagementProactively engage stakeholders to ensure that on site client’s expectations are met
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
On-site key point of contact for Facilities in the client’s premises
- Procurement & Vendor ManagementEnsure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
- Contracts ManagementPlan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client
- Finance ManagementActively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
Ensure financial processes are followed at all times
- Health & Safety ManagementEnsure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
- Site Operations ManagementRecommend continuous quality improvement practices and implement Industry Best Practice operations
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Review existing operations regularly to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required
- Risk ManagementEnsure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
- Achieve Key Performance Indicators and Service Level Agreement targets
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
- Has experience working in Corporate facilities management environment
- Knowledge of local occupational health and safety requirements
- Knowledge of critical facilities and/or MEP systems
- Knowledge of vendor management
- Has in depth understanding of Engineering Operations & Maintenance having managed Network Room Air-conditioning, CT & Chiller system, Fire Protection system, Compressed Dry Air, Scrubbing systems, Process Hot & Cold Water systems, Boilers, and related Mechanical & Electrical systems, BMS & SCADA systems)
- Proven capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills
Critical Competencies for Success
- Client Focus & Relationship ManagementDemonstrates proactive & professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
- Team Leadership (where applicable)Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
- Project Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
- Problem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
- Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language),also an active listener
- Passion for quality – has an eye for detail to make sure the best delivery of services
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Flexible – able to adapt to rapidly changing situations
- Strongly goal-oriented – able to focus on meeting all performance targets
- Is a team player – able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
