Customer Relations Manager

The Customer Relations Manager is responsible for maintaining and improving customer relationships, ensuring excellent customer service, and implementing strategies to enhance customer satisfaction and loyalty.

Responsibilities:

1. Ensure excellent customer service and promptly resolve customer issues.
2. Develop and implement customer retention strategies.
3. Communicate effectively between the company and its customers.
4. Gather and analyze customer feedback for continuous improvement.
5. Build strong, long-term relationships with key customers.
6. Lead and train a team of customer service representatives.
7. Handle customer complaints and conflicts professionally.
8. Create reports on customer satisfaction and service performance.

Requirements:

1. Proven experience in customer service or a related field.
2. Strong communication and interpersonal skills.
3. Ability to analyze data and derive actionable insights.
4. Leadership skills with experience in managing a team.
5. Excellent problem-solving and conflict-resolution abilities.
6. High level of customer-focused orientation.
7. Proficiency in using CRM software and tools.

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