Purpose of the role:
- Ensure Customer Satisfaction in:
- Service provisioning (Transmission, Routers & Switches)
- Quality of service - Manage all Monitoring aspects of Network deployments.
- Coordinate all post-sales matters triggered by internal and external customers.
- Ensure continuous improvement of services offered to internal and external customers.
- Supervise and oversee the operations/functionality of the engineering team.
- Perform POC testing for network equipment.
- Strategize planning for networks.
- Manage network risks.
Major Responsibilities:
- Plan,project manage, and implement network engineering projects.
- Install and configure DWDM, switches, routers, and firewalls within core and access networks.
- Proactively monitor core production network infrastructure and support systems to ensure continuous service delivery and optimal network performance.
- Propose operational improvements involving workflow to management.
Create and maintain detailed documentation of engineering requirements for proper operations. - Ensure operational processes and procedures are ITSM compliant.
- Ensure the smooth running of internal workflows.
- Ensure correct execution of escalation procedures.
- Manage the lifecycle of existing network equipment, including capacity planning,improvement, preventive maintenance, network migration, and decommissioning of equipment.
- Follow proper change request processes to ensure high customer service uptime.
- Draft and prepare Incident Reports and Reports for Outages in a timely manner.
- Submit all reports, such as Monthly Reports, RFOs, and Incident Reports, in a timely manner.
- Provide full support to NOC & engineers.
- Ensure engineering meets all deliverables and SLA targets.
- Manage IP addresses (IPv4 & IPv6).
- Provide full support to the Product & Sales workgroup on all new network planning.
Requirements:
- Bachelor’s degree in computer science, Information Systems, or equivalent applicable experience.
- Minimum of 5 years of working experience in a related field.
Strong analytical skills and a flair for dealing with technical and operational problems. - Good interpersonal skills and fluent communication.
- Strong analytical and troubleshooting skills.
- Experience in an ISP environment is an advantage.
- Demonstratedability to work independently and within teams.
- Ability to work outside regular working hours when necessary.
- Enthusiasm and drive to creatively evolve the network using unconventional methods.
- Formal IT qualification Cisco Certified Network Associate (CCNA) is a must. Candidates with CCNP/CCDP are highly preferred.
Thanks,
Rajkumar
UEN 199801439D
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