- Create and implement strategies to enhance productivity within the retail operations.
- Build and sustain robust business and professional networks to support organizational goals.
- Formulate and maintain operational plans to ensure seamless business functions.
- Design and enforce strategies, policies, and plans for business continuity.
- Craft business plans aimed at organizational growth and market expansion.
- Cultivate a pool of talented individuals to drive the organization forward.
- Establish a framework for service recovery to maintain customer satisfaction.
- Lead efforts to enhance branding and communication through exceptional service.
- Encourage a diverse and inclusive workforce.
- Assess the effectiveness of innovation and productivity initiatives.
- Evaluate the organization to ensure it meets standards of business excellence.
- Oversee and manage the budget to align with organizational goals.
- Handle crisis situations with effective strategies and solutions.
- Stay informed about local and international business environments to inform strategy.
- Minimum of 10 years of experience in retail supermarket/retail preferred
- Ability to multi-task in a fast-paced environment and work effectively within a team
- Excellent problem-solving skills and strong interpersonal skills to interact professionally at all levels
- Commercially astute with proficiency in managing retail P&L
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