We're seeking a Customer Service Advisor to support the current team in aftersales services.
If you have a passion for luxury timepices and seek a working experience in a upscale luxury timepiece boutique, this will be the ideal working experience for you.
OBJECTIVES
- Oversee after-sales services and repairs for customers
- Deliver exceptional customer service through direct communication with customers in person, by phone, or via email.
- Serve as an advisor on after-sales matters to third-party Service and After-Sales (SAV) providers in the region.
KEY RESPONSIBILITIES
Customer Service
- Provide professional technical assessments and services for all after-sales service and repair requests
- Collaborate with the boutique team to prioritize after-sales service and repair requests from customers.
- Ensure the timely completion of all after-sales services and repairs within the stipulated timeline.
- Deliver excellent and personalized customer service in person, by phone, and by email, handling customer complaints and concerns effectively.
- Ensure smooth coordination and communication between the retail team and customers for all services and repairs.
- Train the retail team to maintain consistent, high-quality customer service.
- Work closely with the Customer Service Centre and boutique watchmaker to ensure efficient workflow between the boutique and the service center.
Inventory Management
- Ensure all incoming shipments are cleared promptly.
- Follow up on overseas quotations and repairs.
- Perform stock takes for spare parts as required to ensure inventory is replenished consistently.
REQUIREMENTS
- Customer-centric and people-oriented mindset.
- Minimum of 3 years' experience in a Customer Service or SAV frontline role.
- Strong follow-up skills and initiative to resolve customer service or work-related issues.
- Excellent problem-solving skills.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Proficiency in MS Office applications.
