Employment Benefits:
- Group Medical Insurances
- Dental & Specialist reimbursement
- Statutory Leaves
- Annual Wage Supplement (13th month bonus)
- Company Shuttle Bus from MRT Station to Office & vice versa
- Flexi working time
- Telecommuting
- Training & Development Opportunities
- Work-Life Balance etc.
Job Responsibilities:
- Effectively manage large amounts of emails enquiries & incoming calls.
- To co-ordinate and monitor air, ocean, cross-border trucking shipments with local customers and overseas agents.
- Identify and assess customers’ needs to delight customers.
- Handle complaints, provide appropriate solutions and alternatives and follow up with customers to ensure resolution.
- Update cost and selling rates into shared folder system.
- Assist Sales Representatives in terms of sales administration and paper work.
- Handle telephone calls or acknowledge customers’ e-mails on behalf of Sales Representatives.
Qualifications & Job Requirements:
- Diploma or Degree in Logistics or Supply Chain or any of its relevant discipline.
- Preferably, at least 1 year in Freight Forwarding Industry. However, candidate without this experience are welcome to apply.
- Preferably, at least 1 year work experience in Japan. However, candidate without this experience are welcome to apply.
- Highly motivated and passionate in providing premium services.
- Candidate with at least N2 JLPT proficiency will be preferred, as this position requires liaising with Japanese clients directly.
- Able to provide quotations to customers promptly.
- Ability to take initiative and responsibility.
- Computer literate in MS Office.
- Good inter-personal communication skills.
- A cheerful and affable disposition.
Working Arrangements:
Work Location: 2 Bukit Merah Central, #08-01, Singapore 159835
Work Days: Mondays to Fridays
Work Hours: 8:30am to 6:00pm
