Job Responsibilities
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
Job Requirements
- Fresh Grad Welcome
- High school diploma or equivalent; college degree preferred.
- Excellent written communication skills
- Previous customer service or chat support experience is a plus but not required.
- Strong problem-solving skills and the ability to think quickly and logically.
- Proficiency in using computers and familiarity with chat and messaging platforms.
- Ability to multitask effectively and handle multiple chat conversations simultaneously.
- Empathy, patience, and a customer-focused attitude.
- Willingness to work flexible hours, including evenings, weekends (4 Working Days)
- Team player with strong interpersonal skills.
- Ability to adapt to changing processes and technologies.
- Day Shift & Night Shift
Benefits
- Good Basic Pay
- Fresh Grad Welcome
- 4 Working Days
- Good Career Path
- Good Working Environment
- Annual leave, Allowance & Year-end Bonus.
- High school diploma or equivalent; college degree preferred.
Job Location
C-2-9, SUNWAY NEXIS, NO.1, JALAN PJU 5/1, KOTA DAMANSARA
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