Key responsibilities
Research Management: The CM is fully responsible for the day-to-day management of team activities, providing support and guidance from project assignment to post-delivery. The CM is expected to routinely engage with team members to ensure that appropriate planning, methodologies and validation mechanisms are in place to generate impactful findings. Typical research activities include:
- Project/Staff Line Management: Day-to-day line management of Consulting Analysts, Senior Consulting Analysts, Associate Consultants, Consultants, Senior Consultants, and, Team Leads, as appropriate.
- Project Allocation: Collaborate with other Consulting Managers and the Head of Consulting to assign custom research staff to new projects, and then briefing those staff members together with client development members
- Revenues and costs: Plan and manage revenues, project costs and input to HoC on salaries for team
- Occasional Project Management and Execution: Ensure the successful management and execution of all projects and clients within a pre-defined research vertical, from inception to delivery. This role will, occasionally, involve a limited amount of own-project execution, fluctuating based on workflow.
- Process Improvement / Development: Develop and implement methods and procedures for monitoring custom project work including research content, storyline analysis, quality control, client deadlines, costs, efficiency and capacity considerations.
- Resource Management: work closely with recruiters to ensure that projects are adequately resourced and that the pool and quality of contract analysts matches an expanding workload both in volume of projects and complexity of content.
- Recruitment: work with recruiters to determine desired candidate profile, as well as screening, interviewing and selecting adequate candidates.
- Team Development & Training: Assess team’s outputs and activities in the form of project debriefs and annual appraisals. Targets should be put in place and measured over time to ensure appropriate growth and promotion levels are achieved. Additionally, the CM should create, coordinate and track training of custom research staff to ensure that individuals have the tools and knowledge necessary to succeed.
- Quality Control: Responsible for the successful execution of all projects and clients run by his or her team members, from inception to delivery. This includes, asking for feedback from seniors buddying with his or her team members and ensuring their standardized quality.
- Mentoring and Ensuring Best Practices: Provide guidance to the custom research team and ensure implementation of best practices for all aspects of project management including project design and planning, budget control, commissioning, data modelling and checking, writing and editing of presentations, client communications and project delivery to the highest standards and client satisfaction.
- Training and Skill Development: Coordinate training of custom research staff, contract analysts as well as the wider company staff thereby developing the team’s ability to increase value-add. Make staffing decisions and individual development goals and movements within his or her team by identifying opportunities for growing them around particular industries or key accounts. This may include new consulting solutions or expertise in specific industries, etc.
- Strategic proposal feedback: to guide and elevate business/client development and account management proposal content to ensure we propose the strongest solutions. Where appropriate, to share proposal reviews to correct senior staff.
- Support consulting sales effort: attending client pitches/teleconferences, using Salesforce, training/updating business/client development and account managers on custom research solutions and experiences.
- Quarterly Share-out sessions: create formal share-out sessions on a quarterly basis for sales staff to more clearly understand our unique selling points.
- Ensure we have a renewable revenue base: identify, encourage and manage pro-active efforts to grow repeat client business. Collaborate with sales teams to share knowledge, ensure quality and proactively tailor solutions to our most valuable clients;
- Promote a commercial approach: Strengthen the commercial awareness of the consulting team and collaborate with relevant account management, farming and business development teams.
Team and Development:The Consulting Manager will be assigned a team of 4-8 Consulting staff and he or she will be responsible for the quality of all work products for this team. Additionally, the Consulting Manager will work with management to develop the skillset of individual members. Other tasks include:
Commercial Activities: As the Consulting Manager develops, so, too, will his or her experience participating in revenue driving activities for our business. The CM will support and drive our solutions by working closely with commercial teams.
- Right to work in Singapore
- At least 8 years of experience or combination of related education and at least 3 years people and/or team management experience (External candidates)
- At least 5 years of experience or combination of related education and at least 1-2 years people and/or team management experience (Internal candidates)
- Proven research and/or consulting experience
- Proven project and team management experience
- Experience in strategic report writing and presenting to clients at an executive level
- Experience evaluating, manipulating and analyzing numerical data
- Expert PowerPoint and Excel skills
