Responsibilities:
- Lead the establishment of a new program from the ground up.
- Collaborate with the project team, vendors, and other stakeholders as needed.
- Hire and onboard staff for the setup and go-live phases.
- Manage the account and lead the program to achieve company objectives.
- Oversee overall cost management and ensure the profitability of the program.
- Supervise day-to-day operations, ensuring that KPIs are met.
- Address and resolve escalations promptly to maintain strong customer relationships.
- Ensure program inventory accuracy and integrity.
- Enforce strict adherence to quality and safety policies.
- Oversee and develop downstream leaders to ensure succession planning and staff development.
- Manage team dynamics and foster a positive working culture.
Requirements:
- Diploma/Degree in any discipline
- At least 8 years of warehouse operations experience
- 3PL experience preferred
Account Manager:
Kerwin Tan Kai Bin (R1331624)
EA16S8107
