Job Highlights
- 13th Month Bonus
- Medical & Dental Benefits
- Performance Bonus
Job Scope
- Develop a strong understand of our academic programmes, services and processes.
- Ability to deliver a professional and high-quality service experience in a customer-facing role.
- Engage with potential customers and provide them with clear explanations on the offered programs to boost lead creation.
- Support cross selling activities to existing customers.
- Develop professional rapport with customers and build brand loyalty.
- Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
- Taking ownership of customers’ problems and follow through effectively and efficiently
- Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
- Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Job Requirements
- Possesses at least GCE ‘O’ levels.
- Required to work 1.5 days on weekends (Full Day on Saturday, Half Day on Sunday)
- Strong proficiency in written and spoken English.
- Being effectively bilingual would be a strong advantage.
- Candidates who have worked in the hospitality industry are strongly preferred.
- Well-groomed with a professional disposition.
