Responsibilites:
- Ensure that our customer service revolves around putting customers first, maintaining their satisfaction, and building strong connections with both customers and colleagues.
- Uphold and enforce the standards and procedures we've set for customer service, ensuring that every interaction reflects our commitment to excellence.
- Provide comprehensive support to customers in the department store, covering various services such as processing tax refunds, assisting with smart card applications, making public announcements, and managing lost items.
- Quickly and effectively resolve any issues or concerns raised by customers, with the primary goal always being to ensure their happiness and contentment.
- Respond promptly to customer enquiries, follow up diligently on any necessary actions, and handle feedback and complaints efficiently to ensure swift resolutions.
- Listen attentively to customer feedback and suggestions, analysing them to identify areas where we can enhance our service standards and continually improve the overall customer experience.
Requirements:
- Minimum GCE O Level
- At least 1 year of customer service experience for Junior role
- Good communication and interpersonal skills
- 5 days work week with 2 rotating off days
- Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)
Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
