Key responsibilities:
- Supervision of day-to-day operations and maintain smooth daily work flow
- Responsible for managing proper inventory levels by working with vendors to place orders for both perishable and non-perishable supplies
- Monitor cafe crew to prepare and expedite orders while upholding the highest standards for recipe adherence, product quality, consistency and presentation
- Enforce concept of “First In First Out” by checking on product expiry dates, rotation of display products and to reduce wastage
- Ensure overall cleanliness of cafe and storage are clean, tidy and organized
- Handle customer complaints calmly and professionally by taking appropriate courses of action to resolve problems according to the company’s policy and maintain customer satisfaction at the same time
- Resolve any emergency problems that may hamper smooth operations of the cafe
- Lead by example and motivate staff to maintain excellent customer service and provide positive purchase experience
- Documenting and keeping all cafe crew accountable for employee issues (punctuality, tardiness, absenteeism, lack of performance)
Job Requirements:
- Excellent communication skills with the ability to manage and motivate a team
- Positive attitude and able to be proactive in the workplace
- Ability to handle multiple tasks at one time in a fast paced environment
- Committed to giving customers a positive experience of our cafe
Working hours: 5 day shift work
Location: Potong Pasir/Somerset
Commitment period: 1 year for full time
