- Performlifecycle activities for Joiner, Mover, Leaver (JML), file, and user permissions, maintaining a consistent and efficient delivery approach.
- Prioritize and handle Service Requests and inquiries, ensuring accurate and timely completion of tasks and responses.
- Remediate incidents and escalate to relevant teams when necessary.
- Ensure adherence to policies and standards while completing all tasks and duties.
- Maintai accurate audit trails to support internal and external audits.
- Monitor service levels and provide reports to the Head of IAM.
- Assist in information collection, preparation, and reviews to support audit, certification, and access remediation.
- Produce comprehensive IAM documentation suitable for various stakeholders.
- Continuously evaluate IAM services, standards, processes, and documentation to identify areas for improvement and drive the function's development.
- Experience of provisioning access on a variety of applications within a sector – ideally but not essentially financial.
- a background in creating and deleting users on applications, as well as modifying access assigned to the account. Permission accounts for roles / profiles / groups / entitlements within the application.
- Knowledge on sailpoint is a bonus but easier to be trained as compare to above.
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