Job Description:
- To provide 1st level on-site support on organization end user operations
- Understanding complex technical issues and managing them within a fast-paced business environment
- Maintain, manage, administer, support and operate VMware VSphere and VMware Horizon VDI environments and applications
- Perform daily VMware VSphere and VMware Horizon VDI administration tasks including maintenance and upgrades, patches, hot fixes and security configurations
- Monitoring, alert and fine-tune of VMware VSphere and VMware Horizon VDI environments
- Assess virtual machine, VMware VSphere and VMware Horizon VDI applications risks and perform contingency planning
- Perform troubleshooting for VMware VSphere and VMware Horizon VDI workloads and assist
- with researching, evaluating and recommending related hardware, software and services
- Stay current on virtual machine, VMware VSphere and VMware Horizon VDI related technologies
- Provide on call, 24x7 support and standby on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages
- Create and maintain programmatic and technical documentation to ensure efficient planning and execution
- Coordinate with external parties and customers for problem resolutions
- Performing additional tasks and supporting special projects, as required
- As necessary, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to
- Workspace ONE, Zimperium, OnTalk and other client applications administrations, support and operations.
- Inventory Asset list
- Compile and deliver all forms of maintenance reports (e.g. installation report, incident report, preventive maintenance report, ISO report, Managed Services report and Etcetera)
- All preventive maintenance schedules and ad hoc tasks
Skill sets:
- Technically inclined and hands on.
- Strong interest in exploration of new technologies
- Strong analytical skills, and high attention to detail.
- Good practitioner in ITIL Framework
- Exceptional customer focus and professional acumen
- Excellent interpersonal skills, Customer centricity and communication skills (written and verbal)
- Excellent organizational and time management skills, including the ability to manage multiple assignments and priorities in a fast-paced environment
- Understanding of negotiation, conflict and risk management skills
- Excellent vendor relation management skills
- Quality Escalation Management, Exception Handling, Costs/Overhead Management and
- Contract Renewal skills and ensure that all SLA are met
- Ability to act as a good team player demonstrating dedication, reliability, adaptability, initiative, good judgement and ability to work independently
Candidates with one or more of the following skillsets will have an advantage:
- Experience with supporting enterprise virtualized environment on Desktop, OS, Client Applications and Mobile Phones a plus
- OS Skill in: Window Clients/Servers, Linux (Red Hat, Centos, Ubuntu, Etcetera) , Backup and Recovery Application
