Summary
Apple Retail leads the way in introducing customers to how Apple can help them start, grow and evolve their business. We lead talented business teams in every market that foster meaningful relationships with both new and existing customers. We ensure all customers that come to us with business needs have a personalized experience that matches where they are in the journey of growing their business to the hardware, software and services that can take them further.
Description
The Business Development Manager is responsible for driving Apple Retail’s Business strategy, execution and performance. As a key leader for their Market Team(s), they work in partnership with local leadership to develop and implement a cohesive overall customer engagement strategy, driving execution and delivering performance in their assigned markets. They ensure results by providing leadership and guidance to their Market and Store Leadership teams while ensuring business teams in their markets have the information, training, and mentoring they need to be successful. They also provide customer facing support when and where needed. With a close connection to Global Retail Support, Business Development Managers provide the thought leadership and feedback needed to create long- term global business strategies. Major Responsibilities: Drive Retail Business growth, customer and team experience, and other performance metrics in their assigned markets. Partner with local Apple Retail, Channel and service partners to ensure a seamless customer experience across Apple. Ensure effective communication and implementation of worldwide programs, campaigns and initiatives to Market and Store Leadership. Prioritize and align on the most critical KPIs in partnership with Market Director and Senior Business Development Manager. Talent strategy and planning partnership with the Market Director and Market Leader. Lead, coach and develop market and store leadership on necessary Retail Business acumen, including sales account and pipeline development. Work with remote Sales Managers and Account Managers to support customer account progression and segmentation as well as high value customer activity. Develop approved local campaigns and initiatives to motivate business teams and leadership to achieve results. Provide locally-relevant solutions and recommendations to meet unique business customer needs. Ensure excellence in executing sales account progression model with both store leadership and business teams. Assist with significant customer accounts or opportunities. Engage in on-site, in- person briefings where needed. Collect and provide feedback on campaigns and programs to assist in determining overall effectiveness, ROI and to drive ongoing improvement.
Minimum Qualifications
- Thorough knowledge of Apple products, third-party solutions and their application in a business context.
- Customer-facing information technology sales experience of 10+ years, with preference towards experience in targeting small and medium business.
- Demonstrated leadership ability with 5+ years experience in a business sales management setting, including managing inside and outside sales roles.
- Proven ability to develop, maintain and leverage strong business relationships through multiple customer levels.
- Successful experience in managing and developing both in bound, outbound and account development sales strategies, with a thorough understanding of the complex sales cycle.
- Excellent communication skills with business customers, store teams, leadership teams and corporate partners.
- Language skills: English proficiency is a must to communicate with English-speaking stakeholders.
Preferred Qualifications
- Preferred experience in building and developing new sales teams supporting strategic initiatives and selling collaboratively with partner teams.
- Strong interpersonal skills and team building experience.
- Strong strategic and organizational skills, with the adapt ability to thrive in a dynamic, ever-changing environment.
- Communicates Effectively
- Drives Results
- Business Insight
- Courage
- Ensures Accountability
- Decision Quality
- Drives Engagement
- Situational Adaptability
- Strategic Mindset
- Strong sales industry acumen of local markets and organizational agility
