Job descriptions:
- Primary escalation point for client on account service delivery issues
- Establish SOPs and drive processes compliance
- Manage clients’ expectations and build relationships thru regular and scheduled engagements to share on monthly progress reports and achievement.
- Responsible for timely, accurate data reporting and client billing for both internal and external parties
- Initiate and drive incident closure with preventive and reactive actions to recover client confidence
- Handle, lead and drive changes below major requests for assigned accounts
- Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, FBSG sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties.
- Ensure all FBSG policies, including Business Management System and Security policies and procedures are adhered.
- Ensure Work Health and Safety policies and procedures are adhered.
Essential
- Good knowledge of the Business Process Outsourcing in market, solutions Grid technologies
- Proficient in Microsoft Office applications
- Good understanding of processes and requirements with the ability to identify areas of improvement
- Good Organization skills
- Good time management ability to meet agreed client and internal timelines
- Excellent interpersonal and communication skills
- Ability to work in a team environment
Desired
- 5 year's relevant experience, preferably in Service Delivery Management
Education/Professional Qualifications
- Min Degree
- Non-Degree holder with 3 years of experience in service delivery management will be considered
